FAQ


  • Ointment FAQ


    1. How long will it take for my ailments to subside?
    The results and their manifestation are always individual in nature. They depend on the type and severity of the damage and the reactivity of the patient’s organism. In simpler cases, the ailment may be alleviated or may disappear after only a few days or weeks, while in more difficult cases, repeated treatment courses may be necessary.

    2. Is the Colocynth ointment safe?
    No ointment is safe if it is not used correctly. The Colocynth ointment is intended only for external use and any other use may cause complications. Problems may occur if the person using the ointment is allergic to one of the ointment’s components. Therefore, it is advisable to test your reaction to the ointment before beginning the treatment: apply a thin layer of ointment to an area the size of 3–4 square centimetres on the back of your hand or the inside of your forearm. Monitor the area of skin where the ointment was applied for 2–4 hours for any changes. Itching, redness or a rash all indicate that you are allergic to one of the ointment’s components and should not use the ointment to treat yourself.

    3. What chemical preservatives and other chemicals are used in the ointment?
    The ointment does not contain any preservatives. The Colocynth ointment is made of natural oils and extracts.

    4. The product is relatively expensive. Why is this?
    First of all, it must be said that a very small amount of Colocynth ointment is needed for one procedure. There is no point in wasting the ointment and applying it as a thick layer as this will not increase its effect. If you apply the ointment once or twice a day as a thin layer, there will be enough of it for several courses of treatment. All in all, the Colosynth ointment will prove to be very cheap and effective to use. Before purchasing a large jarful, you might want to try out the little jar that contains 10 grams of ointment. This will allow you to find out how the ointment works, after which you can order more of it.

    5. On which body parts and in which cases should the ointment be used?
    It is advisable to use the Colocynth ointment as a sports salve in the following cases: overtraining, strains, contusions, twists, sprains and less serious bruises. The ointment can be applied to problematic body parts, such as the back, the neck and other joints and soft tissue. The Colocynth ointment has been known to show curative properties with regard to the following: joint aches, inflammatory processes in tendons, ligaments, superficial veins and muscles, traumas, contusions, and hematomas. It can also be used to rub the problematic body part after the end of a massage procedure.

    6. Where should the ointment never be applied?
    Do not apply the Colocynth ointment to damaged skin, open wounds or mucous membranes! Wash your hands thoroughly after use. Avoid allowing the ointment to come into contact with your nose, mouth and eyes.

    7. What should I do if I have accidentally gotten the ointment in my mouth, eyes or damaged skin?
    Wash the area with soap and water and rinse thoroughly.

    8. Does the ointment help against chronic illnesses?
    It is recommended to use the ointment in the case of chronic illnesses for the purpose of alleviating pain and muscle tension as well as improving one’s metabolism.

    9. In which cases does the ointment provide the best results?
    The ointment is much more effective when it is used in the early stages of traumas, illnesses or ailments and less effective when organic changes have already developed as a result of the ailments.

    10. What is the Colocynth ointment made of?
    The ointment is made of 17 herbal oils and extracts. No preservatives have been used in making the ointment. A more detailed description of the ingredients is available from the INGREDIENTS menu on the webpage, on the product’s safety card in INFORMATION and on the product information sheet on the package.

    11. How do I apply the Colocynth ointment?
    The Colocynth ointment is meant for external use. Apply the ointment by gently massaging the problematic areas (which should be washed immediately before and left slightly damp) with circular motions until the ointment is completely absorbed. Do this twice a day. The Colocynth ointment should be used for at least 2–3 weeks consecutively. In less serious cases, the effect will be felt 2–3 hours after applying the ointment, while in more serious cases, the ointment’s effect will become apparent only during the second half of the treatment course.

    12. How do I find out whether I am allergic to the ointment?
    You should test yourself before starting a course of treatment involving the ointment: apply a thin layer of ointment to an area the size of 3–4 square centimetres on the back of your hand or the inside of your forearm. Monitor the area of skin where the ointment was applied for 2–4 hours for any changes. Itching, redness or a rash all indicate that you are allergic to one of the ointment’s components and should not use the Colocynth ointment to treat yourself.

    13. Can I use the ointment during pregnancy and when breastfeeding?
    People who are allergic to any of the ointment’s ingredients should not use the Colocynth ointment during pregnancy or when breastfeeding. Also, women who are pregnant or breastfeeding should not use the ointment for prolonged periods of time (should avoid several consecutive courses of treatment). The ointment should be used for alleviating ailments for a single course of treatment lasting 2–3 weeks

    14. How much ointment is there in the jar? There is 20 grams / 0.71 oz / 32 millilitres of Colocynth ointment in the jar.


  • Questions about shipping and returned goods


    How can I cancel an order?
    If you wish to cancel an order, please send an email to info@handal.net and include all order
    data. Once an order has been dispatched, it cannot be interrupted so you have to accept the
    goods at the post office and then return them to us. When returning goods, we will refund the
    sum you paid for the goods.

    How much does shipping the ointment cost?
    We ship via Eesti Post with their standard or registered maxi letter services. The price of
    shipping depends on the amount of goods, destination and type of maxi letter. The shipment
    pricelist is available in the front page menu SHIPPING

    To what countries can I order the ointment?
    We ship the ointment around the globe. To date, we have shipped the ointment to 26 different
    countries and all of the shipments have reached their destinations. We receive most orders
    from Germany, Italy, Holland and Russia.

    How long will the shipment take?
    We shall ship the goods to you immediately after the payment is credited to the bank account
    of Handal Trade. The ordered goods should arrive to destinations in the European Union
    within 14 days at the latest, and elsewhere in the world within 30 days

    What should I do if I have paid for the goods, but not received a shipment?
    If the shipment has not reached you within the specified time, please notify us by email to
    info@handal.net or call 00 372 58 19 25 63. Tell us the number of the order and we will
    determine the reason for the delay. In case the address given by you was wrong or incomplete
    and the shipment has been lost, damaged or delayed as a result, we will not be able to refund
    your money. After we have identified the reasons and as necessary and by mutual agreement,
    we shall ship you new goods or refund you for the paid order by transfer to your bank
    account.


  • Questions about payment methods


    How can I pay for the ointment order?
    Bank transfer – after the order has been placed, an invoice will be sent to your email address with all the data necessary for making a bank transfer over the Internet or in a bank office
    Credit Cards can be used for paying for the order in the Handal e-shop right after the order has been placed. The payment gateway of Handal Trade is Skrill (Moneybookers).
    PayPal

    Which payment method should I use?
    When making the payment from a eurozone country, it is best to use the IBAN BIC system, i.e. bank transfer, as this is the least expensive and most secure. You can also use bank transfer when paying from other countries, but in that case the payer will have to pay transfer costs as well, which are usually more expensive than paying with a credit card via the Skrill (Moneybookers) payment gateway or PayPal.
    When paying with a credit card or PayPal, no additional charges will apply to the payer.
    The goods will not be dispatched until the invoice sum has been transferred to our account in full, including bank transfer fees.

    What is the best payment option for countries that use Euro?
    The least expensive and most secure way for paying for your order is by bank transfer. After the order has been placed, an invoice will be sent to your email address with all the data necessary for making a bank transfer.
    You can complete the card payment without leaving the shop.

  • ONLINE HELP
    +372 58 19 2563
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    info@handal.net
  • Payment methods

    Pangaülekanded
    Skrill
    PayPal